Integrate your Business Phone System with Your Communication ...

A phone system doesn?t have to be just a phone system anymore. Nowadays, small business phone systems can be integrated with other types of office communication avenues to increase your productivity and streamline your conversations

By making your phone system work with your instant messaging, email, or even video chat services, you will ensure that you and your employees get more done in less time. Here are three areas where you can integrate your phone system with your communications infrastructure:

Click to Call
The ?Click to Call? feature can improve your selling process tremendously because it turns a website visitor into a telephone caller with a single click.

The feature gives your visitors the option to call your business from the website. This can greatly improve results because by making your employees easily accessible to answer any questions your customers might have, you raise the chances of visitors ultimately making a purchase.

In addition, click to call is often considered a better choice than ?live chat? because it?s easy to incorporate into your existing phone system. To set up a live chat feature, you would either need to hire someone new or outsource the feature in order to handle live chats at any time of the day.

Automatic Call Forwarding

The ?follow me anywhere? feature, also known as call forwarding, can improve business productivity greatly. This feature forwards incoming calls from employee?s work phones to their cell phones, making them accessible to important clients.

Call forwarding is a beneficial tool for your employees, especially the ones that travel a lot for work because it allows them to travel without worrying about missing phone calls. In addition, clients favor call forwarding because they get in contact with a person ? and not an answering machine.

Communication is everything, and with more people spending more time outside the office, call forwarding ensures that employees can still do business.

Employee availability?

A third way to integrate your phone system with your communications infrastructure is to implement a way for employees to see if other employees are available to talk. You can do this if you have a VoIP phone system in your office.

For example, if your VoIP phone system is integrated into your business applications, you would be able to see if an employee was in a meeting or on the other line. Knowing this would prevent you from calling and interrupting their conversation; instead, you would be able to choose a communication method that wouldn?t interrupt.

Your business telephone system shouldn?t be separate from the rest of your communication infrastructure. Instead, your system can be a functional part of your enterprise, and help to enhance your productivity and customer service.

About sylvia

Sylvia Rosen has wrote one article on this blog.

She is an online writer with a background in newspaper journalism. She connects with business professionals to write articles on a variety of industry topics such as small business phone systems, business software and online management tools.

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Source: http://www.techifire.com/tech-news/integrate-your-business-phone-system-with-your-communication-infrastructure/

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